How can we help?

The closest one — the category decides what the form asks you for and how the message is labelled when it arrives, which is what avoids a follow-up asking for details you would happily have given. If nothing fits, choose the general category and describe the situation.

Use product support or the bug category, and include the tool, a small non-sensitive sample input, the result you got, the result you expected, and — most useful of all — the source that supports your expected result. A defect that can be expressed as an input and an expected output becomes a permanent regression test.

Read the disclosure process on the Security page first, then email security@motifuse.com or use the security category on this form. Both reach the same person. Please report before disclosing publicly, and stay inside the stated testing boundaries.

Not through this form — there is no upload field, because a secure attachment workflow with validation, scanning, access control and deletion does not exist here yet. Describe the problem in text, or paste a short non-sensitive sample. Please never send confidential files.

Numbered steps someone else can follow exactly, what you expected, what happened instead, any error message word for word, and your browser and device. A description of the symptom without the steps usually costs one extra exchange before anything can be reproduced.

It is stored so the enquiry can be answered and so the form can detect duplicates and automated submissions, and it is read by Rakesh P R, who operates Motifuse. Your address is not added to any mailing list and nothing is used for marketing. The Privacy Policy is the controlling document.

Choose the privacy category and send the request from the account's own email address, saying what you want — access, correction, deletion, or account closure. Account closure is handled by hand; cancel any active subscription first, because closing an account does not cancel one.

Use the private tool request form rather than this one. It captures scope properly — the workflow, the inputs and the output you need — and you receive a written scope and a one-time quote before any work starts. Requests are free and reviewed by hand.